1Do I get unlimited listing, menu listing?
Unlimited listing - Free unlimited listing for any number of products. Have your own menu, include any number of items you want to. (Desktop & Mobile enabled)
2How easy is it to upload, list, post, same menus?
Easy listing - Easy prelisted categories, makes it easy for you to enter your menu items that you want to list. There is no sorting to be done on your side we do all that for you,and make it possible for customers to filter their choices in many different ways.
3Do you have an ERP system, ERP solution?
Free ERP Solutions - Free Mini ERP (Enterprise Resource Planning) software that will help you cost your recipes and arrive at the most effective selling price. Our ERP software will give you your menu item cost, net profit and show you how your major cost components are performing. We also provide a suggested selling price based on market pricing and demand. This is not all, your ERP will give you your overall performance, such as total items sold, total sales volume, total income and total profits earned and many more features. You can forget about paper work from now on..
4Do I have a wide market, customer, audience, access?
Wide market/customer access - Access to Thousands of customers that are wanting to buy a home cooked meal. Our social media network promotes your cuisine to literally hundreds and thousands of folks out there. Now you have the best opportunity to make your mark through your special dish. (Facebook and instream enabled)
5Are there special offers, discounts, services from suppliers for me, partners,sector partners, home kitchens, kitchen owners?
Free access to suppliers - We link you up with hundreds of suppliers that are waiting to supply raw materials, ingredients, and many other goods and services that you will need to prepare that delicious home cooked meal.Special offers and discounts await you so join up and grab the benefit.
6How can I learn more on managing, keeping, maintaining a good kitchen?
Free Training videos- We send you training links through our platform that only our partners can asceses and view. Participate in our free online training and score high on your ratings when you watch our training videos. And you learn a lot too, so stay tuned in!
7How do I, we, partners, sector partners, home kitchens, kitchen owners keep track of orders, form customers?
Free Check lists and reminders – Check list and reminders including an order calendar and reminders via SMS & email. See your orders on your simplemeal.lk web platform on your mobile or laptop. Your partner dashboard gives you many features. Track your orders online.
8Do ratings promote me, us, partners, sector partners, home kitchens, kitchen owners?
Get promoted free - Get rated! Customer ratings and feedback that will keep you on top of the list. Good ratings will help us to promote you and your tasty dishes to our thousands of customers. Become our most popular home chef and win prizes too. Don’t lose out!
9Are there free tips and tricks for me, us, partners, sector partners, home kitchens,kitchen owners?
Free Tips & tricks - Free tips and a comprehensive kitchen operation and maintenance manual that will help you keep your kitchen cost down and your safety and cleanliness up.
10Are there any insurance benefits, facilities for me, us, partners, sector partners,home kitchens, kitchen owners?
Insurance facilities - Special insurance benefits and customized policies to suit your requirement to pay as you earn method. (For more details please contact us ----- go to contact page)
11What are the benefits of the online dash board?
Online dash Board - Monitor your kitchen stock online and see your stock movement, get notifications when your SKU’s (Store Keeping Units) reach their minimum order levels.
12How can I, we, partners, sector partners, home kitchens, kitchen owners benefit by being linked to suppliers?
Link with suppliers - Auto supplier order generation options will help you minimize paper work and time, so that you can concentrate on what you are good at, and like doing.
13 What is a booking calendar, advance booking calendar?
Booking Calendar - Order booking function enables customers to place orders well in advance so that you can plan your day and work helping you keep a healthy work life balance.
14Can customers pre-order?
Pre-Order Functions - Pre-order function enables customers to order and pay in advance for the entire week, month or year! Isn’t that just great! You can take it easy if you are contracted by simplemeal.lk customers for their weeks or months lunch or dinner. So make sure your home cooked meal is tasty and consistent.
15 How can /Can I, we, partners, home kitchens, kitchen owners change, remove, update, photos of listed items, menus, listings, food, packs ?
Photo Options – You can upload your photos of your dishes along with your listing to create that mouthwatering feeling when customers browse through your listings. You can upload or remove pictures as you like as you improve on your dishes and presentations keeping your listing fresh and yummy all the time.
16What are the awards that I, we, partners, home kitchens, kitchen owners can win?
Show case your kitchen – You can upload videos of your kitchen and give access to customers to rate your kitchen. Get rated and win the best kitchen of the year award, the neatest kitchen of the year, the cleanest kitchen of the year, the safest kitchen of the year, and the most modern kitchen of the year. That’s not all there are more prizes and surprises.
17How do I, we, partners, sector partners, home kitchens, kitchen owners get paid,settled, get payment settlements form the web page, web site, web platform, simple meals?
Regular payment model - Weekly payments will be made to your bank account on your earnings. Unlike other web platforms that you have to wait for one whole month for your payment, simple meal understands your financial needs and allows you to receive your payment on a weekly basis.
18How do I get paid?
No more Cheques - Bank to bank transfers reduces your head aches of collecting cheques and standing in lines and queues. Get a full statement of accounts on a weekly basis through your e-mail or view your account status through the partner dashboard on simplemeal.lk web platform itself.
19Are there low-cost advertising opportunities for me, us, partners, sector partners,home kitchens, kitchen owners?
Low cost advertising opportunities - Promote your listing by adverting your meals and beverages through our platform based add options, chose selected markets or specific segments and see your orders grow like you have never seen before.
20How do I get certified as a chef?
Get Qualified - Get certified as a chef through our online study programmes, be a qualified professional.
21Can I get a good income, second income, extra income?
Work from home - Earn an honest living from home. Maximize on your spare time and utilize your resources to the maximum. Make a few extra earning to buy that special something you always wanted.
22Can I have more than one kitchen?
Yes you can have more than one kitchen. You can have any number of kitchens you like, all under one account. Its easy and simple to use. Just keep adding kitchen and the relevant details requested, such as the area, address and so on.
23What is my investment?
You only have to pay a one-time registration fee of LKR 100/- as administration fees and account, credit care, debit card and payment verification cost. Simple meals.lk charges you thereafter, 15% per sale from your menu/listed items for the use of the web platform and the web services provided to you. Yes, it’s that reasonable for all the services and benefits you receive.
24How much can I earn?
Our partners earn on an average 60 to 70 thousand rupees a month. But that is all up to you. You can set your own targets and earn much more, by promoting your food and marketing your products via social media and through our web adverting services.
25How do I join?
It’s simple as a simple meal, just register as a partner, by filling up your details, then fill up your kitchen details, start entering or uploading your menus and your done! Once you enter the site and register as a partner you will see the host of benefits that await you.
26I don’t cook on a regular basis, for how long will be account stay active/valid?
Once you register your account will be active till you request to deactivate you account. No need to worry about your account expiring, but make sure your menus and menu/listing charges are up to date.
27Can I sell packed food?
Yes you can sell almost anything! Just select the food pack category, in the main food category when you are updating your menu or creating a new menu. In fact, the fastest selling items on our web platform are all food packs.
28Can I sell fruits and vegetables?
Yes you can, and why not! You only have to pack them and categorize as under packed food. You will also need to mention the portion size such as small, medium and large. You can add value to these items by cleaning and cutting/chopping/dicing and selling them to other partners or customers as well.
29Can I sell deserts and sweet meats?
Desert and sweet meats and many more items can be sold by you on our web platform. If you have any trouble entering a special dish or item please do not hesitate to call us. Please contact us through our contact page (Link to contact page) Get in touch with us and we will assist you with your issues and problems. Our partner service agents will attend to your concerns. Thank you for being patient and cooperating with us.
30Can I sell Christmas goodies?
Sell any festive item that you desire, be it Christmas, New Year, or any other festival. You can keep your listing live and give a pre-order condition to your customers, or you can have your listings coming live on a pre-set date. There are so many features that you can mix and match once you start to use our web platform.
31Can I sell birthday cakes and party items?
Birthday cakes, party food, sweet meats and all the goodies that you can make can be listed and sold on simplemeals.lk. You can let your customers know that they should give you preparation time. You can give them (customers) the option of delivery or pickup as well. The options are limitless. You can always make a suggestion for improvement and we will try our best to meet your business needs in no time at all.
32How Should I Pack my food?
We have certain standards that are expected to be followed by our partners when they pack the meals/ food they prepare. Read through our kitchen and food preparation policy and learn how things should be done to deliver a safe and healthy meal to your customers.(Link to food policy)
33How should I store my ingredients?
We have certain standards that are expected to be followed by our partners when they store the ingredients/meals/ food they prepare. Read through our kitchen and food preparation policy and learn how things should be done to deliver a safe and healthy meal to your customers. (Link to food policy)
34How should I keep my kitchen clean?
We have certain standards that are expected to be followed by our partners in keeping their kitchens clean. Read through our kitchen and food preparation policy and learn how things should be done to deliver a safe and healthy meal to your customers. (Link to food policy)
35Can someone else see my recipes and costing?
No! no one else can see your recipes and costing all your information is kept confidential with us. So, make sure that you do not share your passwords or give access to any unauthorized persons to your account. We advise you to change your passwords on a regular basis.
36Can anyone else other than Simple Meal.lk see my profits?
No! no one else can see your profit and costing all your information is kept confidential with us. So, make sure that you do not share your passwords or give access to any unauthorized persons to your account. We advise you to change your passwords on a regular basis.
37What if I have branches in my current business?
You can enter your branches as your second or third kitchen, you can have as many branches as you like this way. If you have any difficulty entering your branches as your other kitchens please do not hesitate to contact us. (Link to contact page)
38I am a small restaurant can I be a partner?
Yes, you can register as a partner. All you have to do is enter your restraint name in our kitchen linting that’s all. No hassle no fuss!
39I am already registered with another site; can I be a partner?
Yes, you can register with us and have other accounts in other sites/ food sales web platforms as well.
40Can fast food chains be partners?
Yes, fast food chains can be a partner but this site and web platform is all about home cooked meals but do join and be a part of us.
41Can hotel kitchens be partners?
Yes, hotels can be a partner but this site and web platform is all about home cooked meals but do join and be a part of us.
42Who is responsible for bad food?
If Partner is asking a question - You as a partner are responsible of the quality of food that you prepare in your kitchen or out-source and/or provide/sell on our web platform. This web platform (simplemea.lk) is only a service provider that provides you with a virtual selling platform and related services, enabling you to promote and sell your products.
If customer is asking a question - Our individual partner/s are responsible of the quality of food that they prepare in their kitchen or out-source and/or provide/sell on our web platform. This web platform (simplemeal.lk) is only a service provider, that provides our food preparation partners with a virtual selling platform and related services that promote and sell their products.
43Who is responsible when an order is not delivered?
If Partner is asking a question - You as a partner are responsible for any and all orders that are not delivered, that you prepare in your kitchen or out-source and/or provide/sell on our web platform. This web platform (simplemeal.lk) is a service provider, that provides you with a virtual selling platform and related services to promote and sell your products. You as a partner will be responsible to follow up with the third-party delivery services or your own delivery process and ensure that customers receive their order/s as promised by you.
If customer is asking a question - Our individual partner/s are responsible for any and all orders that are not delivered, that they prepare in their kitchen or out-source and/or provide/sell on our web platform. This web platform (simplemeal.lk) is only a service provider, that provides our food preparation partners with a virtual selling platform and related services that promote and sell their products. Our partner will be responsible to follow up with the third- party delivery services or their own delivery process and ensure that you as a customers receive your order/s as promised by them.
44When do I get my money back when my food is not delivered?
Your money will be returned back to you, within seven (07) working days.
45What is the standard delivery time?
All delivery times are dependent on our third-party delivery partners delivery timings and schedules. Please visit/contact our delivery partners for more information. Your delivery time is also dependent on our partners preparation and making ready time which varies from partner to partner and is mentioned/seen in the food/menu listings on the web site
46My food was not delivered and I have paid for it, what should I do?
Please contact us through our contact page (Link to contact page) Get in touch with us and we will assist you with your issues and problems. Our customer service agents will attend to your concerns. Thank you for being patient and cooperating with us.
47My food was not delivered, but the food partner says the delivery company collected my order, what should I do?
48The food partner is not responding to my call or email, what should I do?
Please contact us through our contact page (Link to contact page) Get in touch with us and we will assist you with your issues and problems. Our food partners may have genuine reasons for not responding, such as connection issues, data issues and family or personal emergencies so thank you for being patient and cooperating with us.
49The delivery company is not responding to my call or email, what should I do?
Please contact us through our contact page (Link to contact page) Get in touch with us and we will assist you with your issues and problems. Our delivery partners may have genuine reasons for not responding, such as connection issues, data issues and operational emergencies so thank you for being patient and cooperating with us.
50Will I be able to track my order status on-line?
This option is not available at the moment but we will be enabling tracking options very soon to keep you up to date with your order. For now, you will be receiving a SMS and /or e-mail upon conformation of your payment and acceptance or rejection of your order. Please bear with us till we get this feature on line. Thank you for being patient and cooperating with us.
51Is there a contact number I can call for any inquiries?
Please contact us through our contact page (Link to contact page) Get in touch with us and we will assist you with your issues and problems. Our customer service agents will attend to your concerns. Thank you for being patient and cooperating with us.
52Will I be liable to pay any taxes?
All partners are liable to pay their own taxes and levies, for their income earnings as per the income tax regulations and/or local government regulations prevailing from time to time. If you need any tax consultations and advice please contact us through our contact page (Link to contact page) Get in touch with us and we will assist you with your issues and problems. Our partner service agents will attend to your concerns
53Are there minimum safety regulations that I must follow?
As a partner you must follow and maintain certain policies, procedures and standards that are expected by you from us (simplemeal.lk) these requisites are to maintain desired standards of quality and safety in food processing, ensuring the food safety for our customers. (Link to food policy doc)
54How often can I change my pricing?
You can change you pricing as often as you like, but make sure that customers don’t get confused or loose trust in you. We provide you with a pricing guideline (suggested pricing) when you are listing your menus/food items.
55Can I supply outside of my Partner Sector?
Yes if your product/s are getting popular customers from all over will want your product/s. the delivery charges may change as per customer location that’s all.
56Do I need to pay a commission to another partner in another partner sector if a customer orders from me but delivery is outside of my sector?
No this is not necessary! you will be only paying our site charges, bank charges and any taxes only.
57What if I find I have run out of a key ingredient after accepting an order, will I be able to reverse the accepted order and inform the customer through the Simple Meal.lk website/app?
Once order is accepted there should be no changes undertaken. You will have to ensure the delivery of the food to the customer. Use our free ERP system provided by the platform and you will get auto reminders when your stocks reach re-order levels.
58Is there a penalty if I cannot meet the delivery after accepting the order?
Yes you will be down rated automatically by simplemeal.lk, further the money paid to you by the customer will be reversed and paid back to the customer. If you have recurring issues your listings will be taken down and you will not be able to trade on our site under kitchen name.
59If there are issues with delivery through third party delivery companies, will I need to sort out the problem or will Simple Meal.lk intervene to solve the problem or is it the delivery Company’s responsibility once they have accepted to deliver the order?
Once third-party delivery partners have accepted the deliver part of the customers order it is up to them to ensure the delivery takes place. You will have a coordination part that has to be executed with the third-party delivery partner and follow up on order pick up etc… If you have any issues or problems with our third-party delivery partners Please contact us through our contact page (Link to contact page) Get in touch with us and we will assist you with your issues and problems. Our partner service agents will attend to your concerns. Thank you for being patient and cooperating with us.